Refund policy

Return & Refund Policy

We want you to be happy with your Zeloria purchase.

Returns

Due to the personal-care nature of our products, we cannot accept returns of products that have been opened, used, or have had their original seal or packaging removed.

Unopened and unused products may be eligible for a return if you contact us within 30 days of delivery.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please include your order number and photos of the product and packaging so we can review the issue.

If approved, we will arrange an appropriate replacement or refund.

Refunds

Once an approved return or claim has been reviewed, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

Orders may begin processing shortly after they are placed. If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered production or fulfillment.

Contact Us

For questions about returns, refunds, or damaged orders, please contact us through the contact information provided on our store.